Return & Refund Policy

Return Window

• Time Frame: Customers can return products within 10 days of receipt.

Condition of Items

• Unworn and Unused: Items must be in their original condition, unworn and unused, with tags still attached.
• Packaging: Products should be returned in their original packaging.

Process for Returns

• Initiating a Return: To initiate a return, customers should contact our customer service team at hello@saangrang.com.
• Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service.

Refunds

• Processing: Once we receive and inspect the returned item, we will notify the customer of the approval or rejection of the refund.
• Refund Method: Approved refunds will be processed to the original method of payment within a certain number of days.

Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. Customers should contact us immediately if they receive a defective or damaged item.
• Exchange Process: For exchanges, send us an email at hello@saangrang.com and send your item to our return address.

Exceptions

• Sale Items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
• Custom Orders: Customized or personalized items are not eligible for return or exchange.

Contact Information

• Customer Service: For any questions regarding our return policy, please contact us at hello@saangrang.com.

Return Address

• Store Location: 85A, Ibrahimpur Rd, Jadavpur, Kolkata, West Bengal 700032
• Office Address: P – 3, Phase – II, Kasba Industrial Estate, Kolkata – 700107